Online Service Terms and Conditions

Veira Life​

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Note: Terms and conditions are subject to change. An updated version will always be made available online. 


Veira Life’s platform and Veira Life’s website, located at (“Platform”), and (Website); and other products, goods and services (collectively, the “Service”) are owned and operated by Veira Life Pte. Ltd. (and collectively with its subsidiaries, affiliates, successors, and assigns, “VL”, “we,” or “us”). Please read these terms of use (“T&C”) carefully because they set forth the important terms you will need to know about the Service. In this T&C, the terms “you” and “yours” refer to the person using the Service. Use of the Service is governed by this T&C, and by using the Service you agree to abide by this T&C as well as all applicable laws and regulations. If you do not accept and agree to be bound by any part of this T&C, you are not authorized to access or otherwise use the Service or any information or Content obtained through the Service, as defined in this T&C. Your access to and use of the Service constitutes your acceptance of and agreement to abide by each of this T&C set forth below. If you do not agree with this T&C, do not use the Service.

If you are using the Service in connection with an employer’s agreement with VL (an “Enterprise Agreement”), then you are an “Enterprise User.” We will identify below if and where specific terms apply to you differently as an Enterprise User.








  1. The Service facilitates connection between you and healthcare and wellness professionals (“Experts”) including a means to obtain video-chat or electronic messaging consultations (“Teleconsultation”) between you and Experts for a range of issues. Teleconsultation with doctors for medical advice is referred to as “Telemedicine”. The Service DOES NOT include medical services and is limited to the provision of the platform to connect with Experts.
  2. The Service also provides individuals accessing it with general educational information pertaining to health, wellness and career related topics through eLearning courses and through the website and/or email (“Content”). It is your choice to rely/not rely on the Content. You shall not hold VL liable for reliance on any Content or for any consequence arising out of such reliance.
  3. The Service also provides users with one-on-one and small group coaching and training (each a “Session”) by professionals on a range of topics and issues. Coaching Sessions pertaining to prenatal and postnatal topics and birthing or lactation and baby-care related topics are run by certified professionals such as doulas, midwives or nurses. Coaching Sessions pertaining to exercise are taught by trained instructors.
  4. The Service also runs events (“Events”) both online as well as physical. These events range from Expert talks, Q&A sessions to community and peer meetups. Depending on your needs, VL’s Experts may provide you with, among other things: peer-to-peer support, encouragement, education, instruction and practical tips to help in your transition to parenthood, as well as healthcare and wellness services via in-person, phone or video chat Sessions. You can attend a Session in the comfort and convenience of your home, office, or workplace.

The Service contains certain pages, sections, events, services, and content that are only available to registered members of the Service. If you are an Enterprise User, the Service available to you may be limited by VL’s agreement with the Employer. Please check with the employer for information related to such limitations.



In using the Service, VL will need to collect your personal data in order to provide you with our Services or Products. By using the Service, you consent to our processing of your information consistent with our Privacy Policy. Please review the Privacy Policy for a description of how we may collect and use your personal information. The Privacy Policy is hereby incorporated into this T&C by reference and constitutes a part of these T&C. For the avoidance of doubt, the VL Privacy Policy also applies to any data provided to VL offline in connection with the Service contracted in accordance with this T&C in order for us to perform any services for your benefit.



We are constantly trying to improve the Service, so this T&C may need to change along with the Service. VL reserves the right to modify or change this T&C at any time. Any changes to this T&C is effective upon posting to the Website and Platform. Unless otherwise indicated, any new Content added to the Service is also subject to this T&C. If you object to any changes to the T&C, you must immediately stop using the Service. Your use of the Service after a change to the T&C becomes effective signifies your agreement to all the changes. Continued use of the Service following posting of any such changes will indicate your acknowledgement of such changes and satisfaction with the Service as so modified. We also reserve the right to discontinue the Service at any time without notice. We will not be liable to you or any third-party should we exercise our right to modify or discontinue the Service. In addition, certain features of the Service may be subject to additional terms of use where clearly indicated by us. By using such features, or any part thereof, you agree to be bound by the additional terms of use applicable to such features communicated to you by any means. In the event that any of the additional terms of use governing such an area conflict with this T&C, the additional terms will govern.



By using the Service, you represent, acknowledge and agree that you are at least 18 years of age, or if you are under 18 years of age, that you are using the Service with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to use the Service and agree to this T&C.

By continuing to use the Service (thereby agreeing to this T&C), your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) your actions in your use of the Service; (ii) any charges associated with your use of the Service; and (iii) your compliance with this T&C. If you do not have consent from your parent(s) or legal guardian(s), you must cease using the Service immediately.

If you are using the Service on behalf of a minor, you must be present during any video or physical consultation with the minor. Upon purchasing any products, you must be available at the point of product delivery. You are responsible for payment for the services provided to, and purchase and arrangement of delivery of product for the minor. You are assuming the obligations of this Agreement as they relate to the minor.

You must be present during any video or physical consultation, if you are using the services on behalf of a geriatric or someone with special needs.

You are assuming the obligations of this Agreement as they relate to the geriatric, minor and/or person with special needs.

Experts may decline to enroll you if, based on the Expert’s professional judgment, you are not well-suited for the program, without having to provide reasons for their professional decision.

Please do not solely depend on the services offered on the VL Platform if you are suffering from a serious illness.



As a visitor, you can view, visit and browse through the Website without registering for an account. However, to access most features of the Service, you must register for an account. Registered Users can be Users or Medical and Non-Medical Experts providing advice. The Experts shall contract separately with VL and create an “ Expert Account.”

When you register for an account, you may be required to provide us with some information about yourself. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, you may be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, if any, and you accept responsibility for all activities that occur under your account. You agree to notify VL if you believe that your account is no longer secure and if you are aware of any unauthorized use of your password on this site or if you know of any other breach of security in relation to this site.

You must exercise caution, good sense, and sound judgment in using the Service. You are prohibited from violating, or attempting to violate, the security of the Service including, without limitation, 

(a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or 

(b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or 

(c) accessing or using the Service or any portion thereof without authorization, in violation of this T&C or in violation of applicable law. Any such violations may result in criminal and/or civil penalties against you. VL may investigate any alleged or suspected violations and if a criminal violation is suspected, VL will cooperate with law enforcement agencies in their investigations.

You will use the Service for your personal use only and you will not authorize other persons to use your account nor transfer or assign it to any other person (with the exception of accounts established for minors of whom you are the parent or legal guardian or for geriatrics and/or person with special needs).

VL shall be entitled, in the exercise of our sole discretion, to (i) refuse your registration if you fail to fulfill any one of the eligibility criteria above; (ii) suspend/terminate your account; and/or (iii) change the above eligibility criteria at any time. 



The Content and other materials included in the Service is copyrighted and/or trademarked work of VL or VL’s third-party licensors and suppliers or other users of the Service (collectively, the “Materials”). Materials may include logos, graphics, video, images, software and other content.

Subject to this T&C, and your compliance with this T&C, VL hereby grants you a limited, personal, non-exclusive and non-transferable license to use the Materials for their intended purpose solely for your personal non-business use. Except for the foregoing license, you have no other rights in the Materials and you may not modify, edit, copy, display, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Materials in any manner without the prior written authorization of VL and any applicable third-party suppliers. VL is not responsible for any claims of ownership rights to any images or data against you. To the fullest extent permitted by law, you will indemnify, defend and hold harmless VL from and against any losses or claims, by an owner of intellectual property rights to the Materials or any third party resulting from any violation of this T&C.

VL (or the respective third-party owners of the Materials) retain all right, title, and interest in the Materials and features offered on the Service, including any and all intellectual property rights. VL (or the respective third-party owners of the Materials) reserve all rights not expressly licensed herein. Any unauthorized use or breach of this T&C terminates the foregoing licenses and permissions and you must immediately destroy any downloaded or printed Materials. 



Except as otherwise expressly stated, all Content and Materials appearing on the Service is the copyrighted work of VL or its third-party content providers and is protected by Copyright laws. The compilation (meaning the selection, coordination, and arrangement) of the Service is also the exclusive property of VL and is protected by Copyright laws.

Except as otherwise expressly stated herein, you may not alter, modify, copy, distribute (for compensation or otherwise), transmit, display, perform, reproduce, reuse, post, publish, license, frame, download, store for subsequent use, create derivative works from, transfer, or sell any Content obtained from the Service, in whole or in part, including any text, images, audio, and video in any manner, without the prior written authorisation of VL and any applicable third-party suppliers.

The use of Content, including images, by you, or anyone else authorized by you, is prohibited unless specifically permitted by VL. Any unauthorized use of text or images may violate copyright laws, trademark laws, the laws of privacy and publicity, and applicable regulations and statutes. VL does not warrant or represent that your use of Content or any other Materials will not infringe rights of third parties. Your use of any of the Content or Materials beyond the scope of personal use may require a license from the owner of the rights to the data with respect to the use of portrait right, trademark, copyright, design right, right of utilization or any other rights of the persons, products or landscape portrayed in the provided Content. VL is not responsible for any claims of ownership rights to any images or data against you. To the fullest extent permitted by law, you will indemnify, defend and hold harmless VL from and against any losses or claims, by an owner of data or image rights or any third party resulting from any violation of this T&C.

Certain trademarks on the Website are the service marks and trademarks of VL or its licensees. The domain name for the Website, the VL logo and elements of the design of the Website are service marks, trademarks, logos, and/or trade dress of VL. All other trademarks, service marks, trade dress, product names, company names or logos, whether registered or not, are the property of their respective owners. In addition to complying with all applicable laws, you agree that you will not use any such trademarks, service marks, trade dress, or other logos from the Website without prior written authorization of VL.

Permission for all other uses of Content, service marks, trademarks, logos, trade dress or other intellectual property contained herein, including reproducing and distributing multiple copies or using Content, service marks, trademarks, logos, trade dress or other intellectual property on any other website or networked computer or linking to any page at the Website, must be obtained from VL or the appropriate rights owner in advance; otherwise, such use is prohibited. All design rights, databases and compilation and other intellectual property rights associated with the Service, in each case whether registered or unregistered, and related goodwill, are proprietary to VL.



We may, with your permission, procure from you statements, photos and recordings for research, promotional or marketing purposes (collectively, “User-Provided Content”). You grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such User-Provided Content, in whole or in part, in any manner or medium (whether now known or hereafter developed), for the purpose of providing the Service to you. Also, you grant us, and anyone authorized by us, the right to identify you as the author of any User-Provided Content submitted by you. You will not receive any compensation of any kind for the use of any User-Provided Content.

You acknowledge that we are not responsible or liable to you or to any third party for the content or accuracy of the User-Provided Content. You understand that we have no obligation to monitor any areas of the Service through which users can provide User-Provided Content. However, we reserve the right at all times, in our sole discretion, to screen User-Provided Content and to edit, move, delete, and/or refuse to accept any User-Provided Content that in our judgment violates this Agreement or is otherwise unacceptable or inappropriate, whether for legal or other reasons.

You may not upload, post or otherwise make available to us any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right owned by a third-party, and the burden of determining whether any material is protected by any such right is on you. You represent and warrant that any User-Provided Content posted or transmitted by you does not infringe any third party intellectual property rights, rights of privacy or publicity rights and does not contain any inaccurate, false, defamatory or disparaging statements. Furthermore, you represent and warrant that you have the right to grant the license described above.

You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights or any other harm resulting from any Submission that you make. You have full responsibility for each Submission you make, including its legality, reliability and appropriateness. You agree to defend, indemnify and hold harmless VL its employees, agents, consultants against any claim, loss, liability, damages and expenses (including attorney’s fee) arising out of a) User-Provided Content infringing any third-party intellectual property rights and/or b) User Provided Content violating any applicable laws or regulations and/or c) third-party claims arising out of offensive, disparaging or improper User-Provided Content.

In the event of a conflict between the provisions of this Section and any other term in this T&C, the provisions of this Section will control.

You agree to defend, indemnify and hold harmless VL its employees, agents, consultants against any claim, loss, liability, damages and expenses (including attorney’s fee) arising out of a) User-Provided Content infringing any third-party intellectual property rights and/or b) User Provided Content violating any applicable laws or regulations and/or c) third-party claims arising out of offensive, disparaging or improper User-Provided Content.



During some events, photos and recordings may be produced or procured for promotional or marketing purposes. If you have any objections to this, please inform us so that we can ensure that you are not included in the images and/or video that may appear on our website, social media accounts or marketing material.

Our Experts and Coaches may at times, solely for the purposes of aiding and assisting you (for instance, assistance in breastfeeding) and only if necessary, based on your voluntary consent, ask you to show sensitive body parts. You agree and acknowledge that this may be necessary in order to provide you with the right advice. However, you are free to deny your consent for such requests and even in such an event, our Experts and coaches, shall make best efforts to reasonably assist you and provide you with the right advice.



VL respects the intellectual property of others and takes the protection of copyrights and all other intellectual property very seriously, and VL asks our users to do the same. VL therefore employs measures to prevent copyright and other intellectual property infringement. If you believe that your work has been copied in a way that constitutes copyright or other intellectual property infringement, please send a written notification of the claimed copyright or other intellectual property infringement to our Data Protection Officer as set forth in the Privacy Policy.

We reserve the right to promptly terminate without notice and with immediate effect the accounts of users that are determined by us to be “infringers.” An infringer is a user who has been notified of infringing activity or has had User-Provided Content removed from our Website or Service.



Any use or attempted use of the Service (i) for any unlawful, unauthorized, fraudulent or malicious purpose, (ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, (iii) that could interfere with any other party’s use and enjoyment of the Service, (iv) to gain unauthorized access to any other accounts, computer systems, or networks connected to any server or systems through hacking, password mining or any other means, (v) to access systems, data, or information not intended by VL to be made accessible to a user, (vi) to obtain any materials, or information through any means not intentionally made available by VL, (vii) to reverse engineer, disassemble or decompile any section or technology available as part of the Service, or (viii) any use other than the business purpose for which it was intended, is prohibited.

In addition, in connection with your use of the Service, you agree you will not: 

(a) upload or transmit any message, information, data, text, software or images, or other content that is false, unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, or otherwise objectionable, or that may invade another’s right of privacy or publicity; 

(b) create a false identity for the purpose of misleading others or impersonate any person or entity, including, without limitation, any VL representative, or falsely state or otherwise misrepresent your affiliation with a person or entity; 

(c) upload or transmit any material that you do not have a right to reproduce, display or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements); 

(d) upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, spyware or any other similar malware or programs that may damage the operation of another’s computer or property of another; 

(e) delete any author attributions, legal notices or proprietary designations or labels that you upload to any communication feature; (f) use communication features in a manner that adversely affects the availability of its resources to other users; 

(g) upload or transmit any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “phishing” or any other form of solicitation, commercial or otherwise; 

(h) violate any applicable local, state, national or international law; (i) upload or transmit any material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary rights of any party;

(j) delete or revise any material posted by any other person or entity; 

(k) manipulate or otherwise display the Website by using framing, mirroring or similar navigational technology; 

(l) probe, scan, test the vulnerability of or breach the authentication measures of, the Service or any related networks or systems; 

(m) register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any services or any contests, promotions or sweepstakes if you are not expressly authorized by such party to do so; 

(n) harvest or otherwise collect information about others, including email addresses; 

(o) use any robot, spider, scraper, or other automated or manual means to access the Service, or copy any content or information on the Service; or 

(p) assist or permit any person in engaging in any of these activities.

VL reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, the suspension or termination of a user’s access and/or account. VL may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

Except as may be expressly limited by the Privacy Policy, VL reserves the right at all times to disclose any information as VL deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in VL’s sole discretion.



When using the Service, you agree not to:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Use racially, ethnically, or otherwise offensive language.
  • Discuss or incite illegal activity.
  • Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).
  • Post anything that exploits children or minors or that depicts cruelty to animals.
  • Post any copyrighted or trademarked materials without the express permission from the owner.
  • Disseminate any unsolicited or unauthorized advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of such solicitation.
  • Use any robot, spider, scraper or other automated means to access the Website.
  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
  • Alter the opinions or comments posted by others on the Website.
  • Post any information that is known to you, or ought to be known to a person in similar circumstances, acting reasonably, to be false.
  • Post anything contrary to our public image, goodwill or reputation.

This list of prohibitions provides examples and is not complete or exclusive. VL reserves the right to (a) terminate access to your account, your ability to post to this Site and (b) refuse, delete or remove any user provided content; with or without cause and with or without notice, for any reason or no reason, or for any action that VL determines is inappropriate or disruptive to this Site or to any other user of this Site. VL may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at VL’s discretion, VL will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Site or on the Internet.

You agree to indemnify and hold VL and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys’ fees and costs of defence) VL or any other indemnified party suffers in relation to, arising from, or for the purpose of avoiding, any professional negligence or malpractice claim or any claim or demand from a third-party that your use of the Service or the use of the Service by any person using your user name and/or password (including without limitation, your participation in the posting areas or, your Submissions) violates any applicable law or regulation, or infringe or misappropriate the copyrights, trademark rights or other rights of any third-party.



VL may terminate or suspend your use of the Service or any of our features or services at any time and for any reason without notice and with immediate effect. Upon any such termination or suspension, you must destroy all Content and Materials obtained from the Service and all copies thereof. The relevant provisions of this T&C shall survive any such termination. You agree that if your use of the Service is terminated or suspended pursuant to this T&C, you will not attempt to use the Service under any name, real or assumed, and further agree that
If you violate this restriction after being terminated or suspended, you will, to the fullest extent permitted by law, indemnify and hold VL harmless from any and all liability that VL may incur therefore. 



VL shall have the right, but not the obligation, to monitor use of the Service and to remove any materials that VL, in its sole discretion, believes (i) are inappropriate, (ii) are illegal, (iii) may subject VL to liability or violate this T&C, (iv) are false, or (v) otherwise inconsistent with VL’s purpose.



If you register for a “beta account” or a pre-release version of the Service (“Beta Release”), you acknowledge and agree that the Beta Release may contain, in VL’s sole discretion, more or fewer features or different licensing terms than a subsequent commercial release version of the Service.

VL may offer you the possibility of converting any “beta account” to a commercial release version account upon the launch date of the Service to the public (“Public Launch Date”). If you do not desire to continue using the Service after the Public Launch Date, you may contact VL to delete your account in accordance with the terms and conditions governing deletion of personal information set forth in the privacy policy. While VL generally intends to distribute commercial release versions of the Service, VL reserves the right not to release later commercial release versions of any Beta Release or release a commercial version different from the Beta Version. Without limiting any disclaimer of warranty or other limitation stated herein, you agree that any Beta Release is not considered by VL to be suitable for commercial use, and that it may contain errors affecting its proper operation.

By accepting this T&C, you acknowledge and agree that use of a Beta release may exhibit sporadic disruptions that have the potential to disrupt your use of the Service. VL specifically disclaims all damages resulting from your use of any Beta release.



To the extent that any of the Content included in the Service is provided by third-party content providers, Experts, or User-Provided Content, VL has no editorial control or responsibility over such Content. Therefore, any opinions, statements, products, services or other information expressed or made available by professionals, third-party suppliers or users on the Service are those of such professional, third-party suppliers or users, respectively. VL does not represent or endorse the accuracy or reliability of any opinion, statement or other information provided by any third party, or represent or warrant that your use of the Content displayed on the Service or referenced content or service providers will not infringe rights of third parties not owned by or affiliated with VL.



Links to third-party websites are for convenience only. If you use these links, you will leave the VL Website and Platform. Certain of these linked websites may make use of VL’s proprietary intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from VL. VL is not responsible for the availability or content, products, services or other materials of these other websites or for any viruses or other damaging elements encountered in linking to a third-party website. In addition, providing links to these websites should not be interpreted as endorsement or approval by VL of the organizations sponsoring such third-party websites or their products or services. VL shall not be responsible or liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use of or reliance on such content, products, services or other materials available on or through any such website. VL is not responsible for the privacy practices of any other websites.



Your interactions with entities or individuals found on or through the Service, including payment and delivery of goods, products and/or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such entities or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third party. You are solely responsible for, and will exercise caution, discretion, common sense and judgment in, using the Service and disclosing personal information.

You agree that VL shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on the Service, or between users and any third party, you understand and agree that VL is under no obligation to become involved. In the event that you have a dispute with one or more other users, you hereby release VL, its officers, employees, agents and successors in interest from claims, demand and damages (actual or consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes or the Service or the features and services therein.



You may not record, directly or indirectly, in any media your interactions with Experts through the Service.

We do not warrant or make any representations that the Service is the appropriate channel of consultation for your particular problem, or meets your specific requirements. Due to the nature of the Teleconsultation (e.g. healthcare delivered over video consultation instead of a physical face-to-face setting), the Expert reserves the right to terminate any Teleconsultation should their assessment be that they are unable to deliver the appropriate standard of care and/or service to the user.

The Experts using the Service for the teleconsultation, reserve the right to terminate any consultation should he/she/they decide that the minimum standards for a Telemedicine consultation cannot be met, such as but are not limited to, poor internet connectivity, poor lighting and/or noise disruptions. It will be your responsibility to ensure you are located in a private and quiet location with conditions favourable for conducting the consultation. VL will not be responsible for the termination of any Teleconsultation on the basis that the minimum standards for a Teleconsultation could not be met.

VL and the Experts reserve the right to conduct adequate identification checks at any point before or during the Teleconsultation and to terminate any Telemedicine consultation should the user fail, or fail to participate, in the identification check.

If an Expert assesses that it is necessary to have a face-to-face evaluation/consultation with the patient before or very soon after commencement of Teleconsultation, or if the patient is advised to seek medical or emergency care, the patient is advised to follow this advice. VL and/or the Experts will not be responsible for the user’s failure to do so.



The Experts utilizing or featured on the Service are independent professionals. They are not employees of VL. All requests for teleconsultation shall be subject to Experts’ acceptance in his/her sole discretion and each teleconsultation accepted by an Expert shall constitute a separate agreement between the Expert and you, to which neither VL nor our affiliates are a party to.

VL does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by the Experts, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. To the extent medical advice is provided to you by a health care provider through the Service, such medical advice is based on your personal health data as provided by you to the health care provider and the local standards of care for your presenting symptoms, based on the information you provide. You are responsible for the correctness and accuracy of the information, particulars, statements, photographs, laboratory test results or diagnostic images furnished by you to VL and/or the Expert.

The medical advice provided by your healthcare provider is not under the control of VL. Your obtaining services from the Expert is solely at your own risk. Neither VL nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice or any malpractice or substandard service you obtain from an Expert via the Service.

Any opinions, advice, or information expressed by an Expert using or featured on the Service are of the Expert’s alone. They do not reflect the opinions of VL. VL does not recommend or endorse any specific tests, providers, products, procedures, medications, devices, opinions, or other information that may be mentioned on the Service or by a licensee of VL.

The inclusion of Experts on the Service or in any professional directory located on the Service does not imply recommendation or endorsement of such Expert nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any Expert contained therein. Such information is provided on an “as-is” basis and VL disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose. VL shall in no event be liable to you or to anyone for any decision made or action taken by any party (including, without limitation, any Service user) in reliance on information about Experts on the Service. The use of the Service by any entity or individual to verify the credentials of Experts is prohibited.



The diagnosis, prescription of medicine and issuance of medical certificates (MCs) and memos provided to the user are subject to each doctor’s professional judgment and the precise circumstances of each presenting case.

You may be issued with a prescription for medicine and may be prompted to use delivery services for delivery or fulfilment of prescription medicines. You are under no obligation to purchase any prescribed medication. The prescription and medicine will be delivered to your physical location by the doctor’s or VL’s designated courier service.

If you elect to collect your prescription and/or medicine from the registered doctor’s clinic, the responsibility for collecting your prescription and/or medicine in a timely fashion lies with you, and neither VL nor the registered doctors and staff will be responsible for your failure to do so.

You shall (i) comply with any instructions given in relation to any prescription provided to you including, in particular, route, timing and dosages; (ii) promptly report any side effects of any prescription to a doctor; (iii) check the labels of the medication prescribed to verify the medication matches the prescription before consuming the medication delivered; (iv) protect anything prescribed to you and not permit any other person access to the prescribed medication; and (v) not use any prescription after its expiry date.

Please note that any medicine that is deemed a ‘controlled drug’ is strictly prohibited from being delivered by our designated courier service.


By registering for an account with VL, you become a “Registered User” with access to certain password-restricted areas of the Website and to use certain Services and Materials offered on and through the Site. The Service and the rights and privileges provided to a Registered User are personal and non-transferable. All sales and payments will be in Singapore Dollars.

You represent and warrant that if you are purchasing something from us,

(i) any payment information you supply is true and complete

(ii) charges incurred by you will be honoured by your bank or credit card company

(iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and

(iv) if your initial payment method is dishonoured, you will still pay the incurred charges, including any surcharge we may incur due to the dishonoured payment. If you do not pay on time or if we are unable to charge your credit card or other payment method for any reason, VL reserves the right to either suspend or terminate your access to the Site and account. If you have a balance due on any account, you agree to charge such unpaid fees to or otherwise bill you for such unpaid fees.

VL reserves the right to change prices for at any time, and does not provide price protection or refunds in the event of promotions or price decreases. Without prejudice to VL’s right to terminate any Subscription in accordance with this T&C, VL shall honor any Subscription prices until the expiration of the applicable Subscription Term.


To the extent that you purchase specific services or products via the Service, including without limitation payments to Experts, or any other payee, then (to the extent that such purchases are not paid under the terms of an applicable Enterprise Agreement), processing services for such payments on the Service are provided by a third party service provider and are subject to the Terms of Use set forth by the 3rd party Service Provider. By agreeing to this T&C you agree to be bound by the Terms of Use set by the 3rd Party Service Provider, as the same may be modified by the 3rd Party Service Provider from time to time. As a condition of the Service enabling payment processing services through the 3rd Party Service Provider, you agree to provide the Service accurate and complete information as needed and you authorize the Service to share such information and transaction information related to your use of the payment processing services with the 3rd Party as required to enable provision of the services to you.



Any notices to you from VL regarding the Service or this T&C will be made by email or regular mail. When you visit the Service or send emails to us, you are communicating with us electronically. You agree that we may send to you any privacy or other notices, disclosures, or communications regarding the Service (collectively, “Communications”) through electronic means including but not limited to: (1) by email, using the address that you provided to us during registration, (2) short messaging service (“SMS”) text message to the mobile number you provided us, (3) push notifications on your mobile device, or (4) by posting the Communications on the Website and Platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in this T&C. The delivery of any Communications from us is effective when sent by us, regardless of whether you read the Communication when you receive it or whether you actually receive the delivery.



If you send or transmit any communications, comments, questions, suggestions, or related materials to VL whether by letter, email, telephone, or otherwise (collectively, “Feedback”), suggesting or recommending changes to the Service, including, without limitation, new features or functionality relating thereto, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and VL is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that VL is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.



This T&C and other policies VL may post on the Website and Platform or that you and VL may execute constitute the entire agreement between VL and you in connection with your use of the Service and supersedes any prior agreements between VL and you regarding use of the Service, including prior versions of this T&C.


All parts of this T&C apply to the maximum extent permitted by law. We both agree that if we cannot enforce a part of this contract as written, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce to the extent permitted by law. The invalidity of part of this T&C will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience and do not have any force or effect.



Neither this T&C, nor any Content, materials or features of the Service create any partnership, joint venture, employment, or other agency relationship between us and you. You may not enter into any contract on our behalf or bind us in any way.


You may not assign any of your rights under this T&C, and any such attempt will be null and void. VL may, in its discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to this T&C to any affiliate or third party at its sole discretion. Save for the related companies of VL, and as expressly provided in this Agreement, a person who is not a party to this T&C shall have no right to enforce or enjoy the benefit of any term of this T&C under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore).


If you have any questions or concerns about this T&C, please contact us at We will attempt to respond to your questions or concerns promptly after we receive them.


To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless VL, its affiliates, contractors, and its directors, officers, employees, representatives, proprietors, partners, shareholders, servants, principals, agents, predecessors, successors, assigns, accountants, and attorneys from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys’ fees and litigation expenses) relating to or arising from your use of the Service, your fraud, violation of law, or willful misconduct, any breach by you of this T&C, any action taken by us either as part of our investigation of any suspected breach of this T&C or as a result of our finding or decision that a breach of this T&C has occurred, and your breach of any rights of any other person.


To the fullest extent permitted by law, all warranties, representations and guarantees (whether express, implied or statutory) are excluded, and in no event shall VL be liable for any damages (including, without limitation, incidental, special, indirect consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Platform or the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not VL was advised of the possibility of such damages. To the fullest extent permitted by law, VL shall be liable only to the extent of actual damages incurred by you, not to exceed SG$ 1,000.

To the fullest extent permitted by law, neither VL nor any third parties mentioned on the service are liable for any personal injury, including death, caused by your use or misuse of the service. If you attend or participate in any service with one of our partners, please know that you are subject to their own specific Terms and Conditions and Privacy Policy. VL makes referrals in good faith and is not liable for the services our partners provide. In addition, we do not guarantee their success or outcome in any way. Please find more details at our partner’s websites or contact them directly if you need more information.



Neither VL nor any providers of services under this T&C shall be liable for delay in performing obligations or for failure to perform obligations under this T&C if the delay or failure resulted from events, causes and circumstances beyond its reasonable control, including but not limited to, acts of God, governmental acts (including directives issued by regulators and amendments to legislation), shut down or failure of telecommunications facilities or networks, failures or acts of application distributors, failure of information technology or telecommunications equipment or facilities, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, epidemics, flood, fire, explosion, accident, civil commotion, industrial dispute, or impossibility of obtaining materials.



This T&C shall be governed by, and construed in accordance with, the laws of Singapore. Foreign laws do not apply. Those who choose to access the Service from any other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable. Access to the Service from jurisdictions where the contents of the Service are illegal or penalized is prohibited. By choosing to visit the Service, you agree to submit to the personal jurisdiction of the courts located in Singapore and that any dispute over your use of the Service or this T&C will be governed exclusively by the laws of Singapore, without regard to any conflicts of law provisions.

The Parties shall attempt in good faith to resolve promptly any dispute arising out of or in connection with this Agreement through amicable negotiations (which shall be commenced by either party giving written notice to the other) and to abide by all limitations of liability contained herein. All such negotiation proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. In the event that such dispute cannot be resolved by amicable negotiations within thirty (30) days of either party giving written notice to the other party that a dispute has arisen, the dispute shall be submitted by either party for resolution by the courts of Singapore which courts shall have exclusive jurisdiction.


Effective date : 15 Jul 2021
Last updated : 01 Dec 2022

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